1. System (UVP) - Notify UN Volunteer - One week after contract start date, notify UN Volunteer with instructions to update bank information once local account opened.
2. Volunteer - Update bank information and submit - Update banking information in UVP and submit. Add additional bank account if needed and choose the percentage split between the accounts.
Note:
Volunteers are allowed two changes in bank information per year.
Changes due to reassignment or unavoidable bank detail changes (banks merging, changing IBAN numbers or SWIFTs etc.) do not count towards these two changes.
3. System - Automatic notification - Send automatic notification to GSSU and create task on GSSU dashboard
Note: Intermediary bank account for Atlas HCM can only be entered by GSSC Copenhagen. GSSU to request from GSSC Copenhagen directly.
4. GSSU - Request clarification/correction - In case clarification/correction is needed:
Contact candidate using ‘request edit’ function in UVP (sends automated email to candidate). Or directly by email if needed (e.g. to request proof of banking).
If no response from candidate:
- Send a reminder after 24 hours and final reminder 48 hours. If no response within 96 hours, email OA at VSC and mark case as pending. After sending an email to OA, GSSU will close the case after 48 hours if there is no response.
Note: If the verification portal (Routing, IBAN and Swift) does not match with vendor form-GSSU will proceed with data from the portal if the branch name did not match with bank information form.
5. Volunteer - Send clarification to GSSU - Volunteer sends clarification ( missing information) to GSSU.
6. OA - Unsuccessful case and follow up with volunteer - OA to follow up with candidate and ask them to clarify the request and respond to GSSU (putting OA in copy). UVP also sends generic email to candidate with case outcome.
7. GSSU - Confirm task complete - Complete ‘review banking information’ task
Note: Volunteers can request update of their bank information/VLA distribution twice in year (every month) and the process will be the same as before (B: Step 1-5)